Why are ADP and Workday not on CompareHRIS.com?
Posted on | April 4, 2009 | 7 Comments
We have 15 of the industry’s leading HRIS HRMS vendors listed on CompareHRIS.com. I believe we offer a great mix of companies offering solutions for every target market, budget and desired functionality.
There are a handful of additional HRIS vendors, however, that we are looking at actively adding to the site. These additional vendors represent well known names in the HR software industries. Our visitors are eager to compare these systems with the other products on the market. In fact I’m frequently asked by our visitors why these vendors aren’t on CompareHRIS.com. Their users access our site looking to replace their products and representatives from their companies surf our site as well yet their products are still not listed on CompareHRIS.com.
So, if these vendors are so important, why are they not on the site? The truth is they just won’t return my phone call. Seriously, I wish I could tell you something more exciting but that’s it. Being a creative guy I have tried other approaches. I have tried to contact them using Linkedin.com, I’ve talked to sales reps for those companies and I’ve sent emails. I traveled all the way to Chicago from Tampa last year for the HR Tech Show to meet these guys face to face. I got cards but no returned calls when I got back. Pretty disappointing considering the $40 a night parking fee I was hit with by my hotel while I was there. I will be following those guys to New Orleans for the SHRM show next. Now I’m calling them out with the blog. ADP and Workday call me.
I might start a David Letterman and Oprah thing where each month with each newsletter and the blog I could show a running total of the days without a returned call. The total is around 200 days for each of the companies right now. I try to call them at least once a month just in case they miss the sound of my voice. Maybe I should try a singing voice mail. I have a horrible voice so perhaps they would return my call just so they don’t have to listen to anymore messages. Maybe I could try Michael Scott’s (The Office) idea and send a gift basket but then go take it back if they don’t call me. I love that show. Anyone got any better ideas?
ADP and Workday at least return my call and hear what I have to say. If you don’t like what we offer, me or the sound of my voice, I won’t mention your name again on the blog, leave another email or voice mail. I don’t need any additional vendors to survive but at this point I see getting a return call from you guys as a challenge. Until now you have had no idea what persistent is. Wouldn’t it be easier to just pick up the phone and call me? It’s not like I’m selling time shares or shoes or something. My visitors and I would like to see you guys on the site. For me, for them and for all of humanity call me.
My number is 727-596-6088 or you can email me at C.Scroggin@compareHRIS.com
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7 Responses to “Why are ADP and Workday not on CompareHRIS.com?”
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April 13th, 2009 @ 9:44 am
It’s crazy that they don’t return calls. You’d think that they’d want to be on the board!
April 14th, 2009 @ 6:41 pm
Phil,
We shall see.
Clay
May 19th, 2009 @ 11:12 am
This is one of the reasons we dropped one of them from being a vendor with our company. During the past couple of years they seem to have lost focus on their customer service and have been very difficult to reach on the phone. It is sad too, because they used to have an excellent reputation in the market. So, we fired them and went with another service provider – with much better results.
But your experience resonates with our experience.
May 21st, 2009 @ 1:28 pm
I did a short, but very successful (President’s Club, Rookie of the Year), stint at ADP a few years ago. They are a world class sales organization (in the USA, other places not so much). Their sales training really focuses on demand generation and local initiative – an entrepreneurial approach with lots of individual accountability. So the notion of advertising on a comparative tool like this is anathema to them – i.e. by the time a company starts looking to fix a problem, you are already too late to help them. That’s how I interpreted it, and it works insanely well for me to this day (thanks Tony R!).
I agree with them, but IMO it never hurts to supplement your spear fishing by throwing a net in the water from time to time. I think you have crafted a nice net here.
Maybe you need to talk to someone higher up in marketing – just tell them Ultimate is on the tool and they might bite.
July 16th, 2009 @ 7:11 am
Well that doesn’t surprise me at all. We use ADP and they are the absolute worst with custoemr service and returnig phone calls. We are considering new vendors particularly for this reason.
Good luck!
July 2nd, 2010 @ 8:55 pm
i seriously needed sales training to sharpen my skills in selling online products.`’-
July 28th, 2010 @ 8:38 am
Sales training is really necessary to properly promote those products that needs to be sold in short amount of time..~’